Our help line (1.800.291.2139) often has a very high call volume and that is certainly the case these days. We wanted to give our community a heads up on what to expect and how to help us during this time.
If you're calling, please note that it may take several rings before a staff member or volunteer is able to answer your call when we have several calls coming in at once and not enough manpower behind the line to accommodate the number and volume. We apologize for any delays you may experience!
Our help line is intended for callers who are seeking our services or have questions about our services. If you are seeking non-shelter services (counseling, case management, domestic violence education classes, help with an Order of Protection), you can also choose to complete an online intake. If you have questions about things like donating goods, volunteer positions, or employment opportunities, please check out our website or email us at firstname.lastname@example.org.
Last but most importantly, we need help line volunteers! If you’re passionate about the issue of domestic violence and have time to give, please consider being trained to become a volunteer on our help line. Learn more about what it's like to volunteer on the help line and, if you're interested, please reach out to our Volunteer Coordinator, Lisa Nalley!