Safe Harbor's 24/7 help line is the first touchpoint with callers who are seeking help and support. Help Line Advocates will answer calls in a trauma-informed manner, answer questions, assist with safety planning and complete intake forms. Help Line Advocates should be able to handle crisis situations, while providing emotional support, information and referrals in an empathetic and non-judgmental manner.
- Conduct trauma informed phone intakes and manage daily operations of the Helpline.
- Document monthly Helpline statistics including tracking Helpline calls, referrals, and after hour calls.
- Maintain a current guide of community resources, assist survivors with navigating referrals, and initial safety planning.
- Responds to and perform other tasks and responsibilities as assigned by supervisor.
Shifts: 8:30am-4pm (2- to 4-hour shifts) Monday-Friday in the intake room at Safe Harbor's Community Offices (Greenville)